Shipping and Returns
Our La Mirada, CA warehouse hours are Monday through Friday; 10AM PST to 4PM PST. Orders must be received by 2PM PST for same day pick up - allow for a 2 hour lead time (window) on will call orders. We do not accept payments or COD orders at this warehouse.
Freight: F.O.B. Conde Systems, Inc, unless otherwise noted. Shipping and handling charges will be added to your invoice. Drop shipments or special order of non-stock items may incur additional freight charges.
Returns
Return Goods Authorization: Merchandise will not be accepted without authorization from your account manager. Notify our customer service department with an itemized list of products, invoice number and reason for the return. Acceptable returned goods will be subject to a restocking charge. No return authorization or credit will be granted after 30 days of invoice date, or for returned material that is not in resalable condition. Special order non-stock items, custom fabricated items, or custom imprinted items cannot be returned. Sublimation Inks, once opened, are not returnable.
Once a printer is removed from its packaging and inks or drums are installed or activated, it is no longer eligible for return.
Dead on Arrival (DOA) or Defects: A product's warranty applies as specified by its manufacturer. Condé will assist the customer in contacting the manufacturer for service or exchange. Year 2000 Policy Products purchase form Condé carry the applicable manufacturer's warranty (if any), which warranty may (or may not) address "Year 2000" compliance issues. Condé's standard sales and return policies apply to all purchases. Condé HEREBY DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT. To determine whether a particular manufacturer warrants its product with respect to "Year 2000" compliance, please check with Condé or with the product manufacturer.
Warranty: "Conde Systems' warranty is limited to replacement of product only, and such warranty does not extend to the costs of any repeat labor or incidental costs." Except as set forth above, Seller makes no other warranties concerning the products whatsoever. Seller disclaims and excludes all other express warranties and all implied warranties, including without limitation the implied warranties of merchantability and fitness for a particular purpose concerning the products. In no event will Seller's liability exceed the paid purchase price of the products. Buyer agrees that in no event shall seller be liable for any incidental or consequential damages.
Free Shipping
Shipping: Shipments are via Parcel Service, and Motor Truck. All orders will be shipped by the lowest cost surface transportation, usually UPS if weight is permissible (unless other arrangements have been approved). Whenever possible, stock orders are shipped within 24 hours after they are received.
Free shipping on orders over $150 excludes: print services, large panels, specified equipment, bulk & oversized material, some roll media & ProSpray.
Free shipping applies only to contiguous 48 states via Conde Systems' choice of ground parcel shipping method. The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico. Free shipping does not apply to restricted addresses or PO Boxes.
Free shipping applies ONLY at the published prices of the items at the time the order is accepted.
Free shipping does not include accessorial fees – Residential Delivery, Lift Gate Delivery, Scheduled Delivery, etc.
Standard rules and charges apply for express shipping, expedited shipping, and return shipping.
Not valid with other offers. Condé reserves the right to withdraw or modify this offer at any time and are not responsible for errors or omissions.