Terms and Conditions
Some Conde prize credits or coupons require a minimum purchase. Orders cannot be placed on hold by customer. Redeem coupon with your Account Manager or at checkout in Condé’s online shopping cart. Shipping costs NOT included. Free shipping for orders totaling $150 after coupon is applied. Coupons cannot be combined with any promotions, discounts, or coupons and has no cash value. Coupons are also excluded from Sawgrass products and Print Service Orders.
Prices and availability are subject to change without notice. While we strive for accuracy, mistakes happen. In the event of an incorrect price on a quote or order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order.
Condé Systems, Inc. provides products that are intended for professional use only and for users who have read and understood the instructions for proper application. Please consult a qualified Condé technician for inquiries where further clarification is required. Improper use and installation will result in undesirable results in the imprinted item and damage to your heat press, printer components and other related equipment. Condé Systems, Inc. assumes no liability whatsoever, expressed or implied, for the use of these products, nor their installation. Condé Systems assumes no legal liability or responsibility for the accuracy, completeness or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Past performance is not necessarily indicative of future results.
Trademark Disclaimer: Logos/trademarks are used in marketing materials online, in our catalog and pricelist to show the quality of the imprinting only. They do not represent a product order or endorsement by the owners of the logo/trademark, and can only be purchased by or produced for the owner. All Online Gallery merchandise content is created by users of Conde.com and does not necessarily reflect the opinions and views of Condé Systems, Inc.
Condé Brand Supplies Guarantee:
Condé Systems guarantees that the use of Condés' brand of supplies and consumables will not cause damage, abnormal wear or excessive wear to your printer or copier. If a service representative informs you that using Condés' brand of supplies or consumables caused damage to your printer, please take the following steps to help us address the problem:
1. Ask your service representative to provide a written, signed and dated statement on the service companies’ letterhead identifying the damage and specifying exactly how using Condés' brand of supplies or consumables directly resulted in that damage.
2. Before authorizing repair, forward the statement to Condé Systems along with the following:
a) Written estimate of the cost to repair the damage caused by the use of Condés' brand of supplies or consumables.
b) Receipt or invoice showing purchase of Condés' brand of supplies or consumables.
c) Report such damage to Condé Systems within ten (10) days.
After verification, Condé Systems will either agree to pay reasonable service or repairs charges or will authorize shipment of the printer to a repair facility of Condé Systems choice for repair at no charge. This warranty does not apply to any defect, failure or damage caused by improper handling, storage or use of Condés' brand supplies or consumables. Maximum liability of this guarantee is limited to the actual cost of a repair, if any should become necessary. THIS WARRANTY SHALL BE IN LIEU OF ALL OTHER WARRANTIES; EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT. In addition, all of Condés' brand of supplies and consumables are guaranteed to perform to your satisfaction or they may be returned for a full refund of the purchase price. If you have any problem with a product you purchased from Condé Systems but is not a Condé-brand product that product's warranty applies as specified by its manufacturer. PLEASE EMAIL OR CALL IF WE CAN HELP YOU IN ANY WAY!
Prices and availability are subject to change without notice. All trade names/trademarks are the properties of their respective owners. Photos may not represent actual product. Typographic errors are subject to correction. Condé Systems, Inc. [Condé] hereby disclaims all other warranties, including warranties of merchantability and fitness for a particular purpose. Manufacturer warranty, if any, applies; Condé does not guarantee product compatibility.
General Return Conditions
Applicable to ALL Returns
1. Shipping charges are not refundable.
2. No returns will be accepted without prior authorization.
3. Where a specific return period is indicated, no returns will be accepted beyond that period.
4. Customer is responsible for shipping carrier capable of providing proof of delivery, as well as properly packing and fully insuring your return shipment.
5. Restocking Fees may apply.
6. Please note all additional return conditions stated below, as applicable to your return.
Condé Brand Supplies: Condé's brand of supplies and consumables are guaranteed to perform to your satisfaction or they may be returned for a full refund of the purchase price.
NON-Condé Brand Supplies: If defective, NON-Condé Brand Supplies may be returned to Condé within 15 days from invoice date for exchange for the same item only.
All Software: If defective, opened software is returnable within 15 days of invoice date for exchange for the same software title only.
All Printers, Heat Presses, Computer Hardware & Software, Peripherals and Accessories: Once a printer is removed from its packaging and inks or drums are installed or activated, it is no longer eligible for return.
Dead on arrival (DOA) or defects: If a product arrives DOA (dead on arrival), or if any product or part is defective, that product's warranty applies as specified by its manufacturer, Condé will assist the customer in contacting the manufacturer for service or exchange. Condé's standard sales and return policies apply to all purchases. Condé HEREBY DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT.
Return/ Mailing Address: Condé Systems, Inc.; 5600 Commerce Boulevard East; Mobile, AL 36619-9214
Terms of Sale
All C.O.D. orders to be shipped "certified funds" unless arrangements are made with the credit department.
Net 30 days (approved accounts only).
MasterCard, VISA, AX, Diners Club, PayPal accepted. Credit cards securely processed by WorldPay.
Sales tax required for Alabama and California residents.
Online Store Sale Terms and Conditions: Terms of payment are determined at Conde Systems' sole discretion based on the payment option you select. Payment must be received by Conde Systems prior to acceptance of your order.