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Sublimation - Conde Systems - 27 Years Expert Experience
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Conde Technical Support

Conde Technical Support

Need help?

Our highly experienced tech support team boasts a collective expertise spanning 38 years, poised and ready to assist you with any issue, no matter how minor or substantial. Our mastery extends beyond just Sublimation; we excel in various facets of the craft world. Our primary goal is to contribute to the growth and prosperity of your company. Don't hesitate to reach out to us for assistance. You can call us at 1-800-826-6332, selecting option 2, or email us at

At Condé, we offer comprehensive support for all of the products we sell. This includes assistance with pressing substrates, troubleshooting color issues through remote access to your computer, and helping you install your sublimation printer, software, or color profiles.

Our team of experienced technical support staff is available to assist you from Monday to Friday between 8am and 6pm CST. We also offer remote support for both Mac and PC users. Don't hesitate to reach out to us with any questions or concerns you may have - we're here to help.

When you partner with Condé, you are connecting with the sublimation industry's best educational support. Don't just take our word for it - Condé was voted 'Best Educational Support for Sublimation' in 2020/2021 by readers of Awards & Engraving Magazine and Printwear Magazine!

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Conde PartnerNet Program

Exclusive PartnerNet Resources

The Online Resource for Condé Partners! This platform has been created specifically for our partner community and provides a wealth of resources to help you expand your business and meet the needs of your customers. Here, you can access product templates, help documents, instructions, drivers, ICC profiles, instructional videos, and much more. If you have any questions, be sure to check out our frequently asked questions page for further assistance. As a Condé partner, we are dedicated to supporting you and your business.

Request Technical Support

Reach Out to Our Support Team

Contact support to request technical assistance. A Condé Tech will assist you. Normal hours are from Monday to Friday between 8am and 6pm CST.

Request Technical Assistance

Remote Support Connection

Get Help Remotely by Our Technical Advisors

Establish a Support Connection here. You will be prompted for a Support Key which you will receive from your Tech.

Connect to Remote App

Sublimation Blanks Template Library

Download Templates for Sublimation Blanks

Looking for product design templates or instructions? You can find the latest versions of both on our here. We offer templates for a wide range of Condé products. Simply choose the product you're interested in and download the corresponding template or view the instructions to get started.

Go to the Template Library

Product How-To Videos - CondeTV

Sublimation & Heat Transfer How-To Videos

CondeTV - Sublimation Tips, Tricks, and How-To Videos from Condé Systems, Inc. Here, you'll find a variety of helpful videos to guide you as you set up and grow your sublimation printing or your heat transfer paper business. Whether you're interested in creating t-shirts, awards, souvenirs, photo panels, or any other type of imprinted products, we have the knowledge and expertise to help you succeed.

Go to CondeTV on YouTube

Social Media Support

Get Help On Our Facebook Page

Our Condé Facebook page serves as a notice board for all our special announcements and weekly LIVE Broadcasts.

Go to the Facebook Page

The Sublimation Forum

Our Exclusive Facebook Group

The place to ask questions about your sublimation business. Look for special offers and deals just for the group!

Go to the Facebook Group

Transfer Paper Forum

Exclusive Transfer Paper Facebook Group

The Transfer Paper Forum is a private online community for individuals interested in discussing and learning about transfer paper. Led by Doug DeWitt, the Transfer Paper Product Manager at Condé, this group serves as a valuable resource for those looking to stay up-to-date on the latest developments and techniques related to transfer paper.

Go to the Facebook Group

Sublimation Color Charts

Exclusive Sublimation Color Charts

Sublimation color charts (or Color Palettes) are a must have for any successful print-on-demand shop. Different materials and substrates accept the sublimation process in different ways and it's important to be able to effectively predict the exact color output you're going to get - every single time.

Go to the Color Chart Library

Sublimation and Color Laser Printer Documents

Printer Specific Documents

This section contains a variety of documents and resources for sublimation printers and color laser transfer printers, including printer brochures and manuals, white papers, and other helpful documents.You'll find a variety of help documents that provide step-by-step guides and troubleshooting tips to assist you with common issues that may arise while using these printers.

Go to the Printer Document Library

Retail Pricing Calculator

Our Exclusive Retail Pricing Tool

We created this tool by using over 30 years of experience in helping small businesses like yours profit from sublimation and heat transfer technology. It contains suggested retail pricing for our entire catalog of sublimation blanks. This tool is a must-have in your toolkit.

Go to Retail Pricing Tool

Helpful Business Guides

Collection of Help Documents and Blog Posts

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