Conde Technical Support
Need help?
At Condé, we offer comprehensive support for all of the products we sell. This includes assistance with pressing substrates, troubleshooting color issues through remote access to your computer, and helping you install your sublimation printer, software, or color profiles.
Our team of experienced technical support staff is available to assist you from Monday to Friday between 8am and 9pm, and on Saturdays and Sundays from 9am to 9pm CST. We also offer remote support for both Mac and PC users. Don't hesitate to reach out to us with any questions or concerns you may have - we're here to help.
When you partner with Condé, you are connecting with the sublimation industry's best educational support. Don't just take our word for it - Condé was voted 'Best Educational Support for Sublimation' in 2020/2021 by readers of Awards & Engraving Magazine and Printwear Magazine!
Jump to:
- Request Technical Support
- Remote Support Connection
- Sublimation Blanks Template Library
- Product How To Videos - CondeTV
- Social Media Support
- The Sublimation Forum
- Transfer Paper Forum
- Sublimation Color Charts
- Sublimation and Color Laser Printer Documents
- Retail Pricing Calculator
- Helpful Business Guides
Conde PartnerNet Program
Exclusive PartnerNet Resources
The Online Resource for Condé Partners! This platform has been created specifically for our partner community and provides a wealth of resources to help you expand your business and meet the needs of your customers. Here, you can access product templates, help documents, instructions, drivers, ICC profiles, instructional videos, and much more. If you have any questions, be sure to check out our frequently asked questions page for further assistance. As a Condé partner, we are dedicated to supporting you and your business.
Request Technical Support
Reach Out to Our Support Team
Contact support to request technical assistance. A Condé Tech will assist you. Normal hours are from Monday to Friday between 8am and 9pm, and on Saturdays and Sundays from 9am to 9pm CST.
Remote Support Connection
Get Help Remotely by Our Technical Advisors
Establish a Support Connection here. You will be prompted for a Support Key which you will receive from your Tech.
Sublimation Blanks Template Library
Download Templates for Sublimation Blanks
Looking for product design templates or instructions? You can find the latest versions of both on our here. We offer templates for a wide range of Condé products. Simply choose the product you're interested in and download the corresponding template or view the instructions to get started.
Product How-To Videos - CondeTV
Sublimation & Heat Transfer How-To Videos
CondeTV - Sublimation Tips, Tricks, and How-To Videos from Condé Systems, Inc. Here, you'll find a variety of helpful videos to guide you as you set up and grow your sublimation printing or your heat transfer paper business. Whether you're interested in creating t-shirts, awards, souvenirs, photo panels, or any other type of imprinted products, we have the knowledge and expertise to help you succeed.
Social Media Support
Get Help On Our Facebook Page
Our Condé Facebook page serves as a notice board for all our special announcements and weekly LIVE Broadcasts.
The Sublimation Forum
Our Exclusive Facebook Group
The place to ask questions about your sublimation business. Look for special offers and deals just for the group!
Transfer Paper Forum
Exclusive Transfer Paper Facebook Group
The Transfer Paper Forum is a private online community for individuals interested in discussing and learning about transfer paper. Led by Doug DeWitt, the Transfer Paper Product Manager at Condé, this group serves as a valuable resource for those looking to stay up-to-date on the latest developments and techniques related to transfer paper.
Sublimation Color Charts
Exclusive Sublimation Color Charts
Sublimation color charts (or Color Palettes) are a must have for any successful print-on-demand shop. Different materials and substrates accept the sublimation process in different ways and it's important to be able to effectively predict the exact color output you're going to get - every single time.
Sublimation and Color Laser Printer Documents
Printer Specific Documents
This section contains a variety of documents and resources for sublimation printers and color laser transfer printers, including printer brochures and manuals, white papers, and other helpful documents.You'll find a variety of help documents that provide step-by-step guides and troubleshooting tips to assist you with common issues that may arise while using these printers.
Retail Pricing Calculator
Our Exclusive Retail Pricing Tool
We created this tool by using over 30 years of experience in helping small businesses like yours profit from sublimation and heat transfer technology. It contains suggested retail pricing for our entire catalog of sublimation blanks. This tool is a must-have in your toolkit.