Our Mobile warehouse is open Monday through Friday; 8AM CST to 6PM CST. Orders must be received by 2PM CST for same day pick up - allow for a 2 hour lead time (window) on will call orders.
Our La Mirada warehouse is open Monday through Friday; 10AM PST to 4PM PST. Orders must be received by 2PM PST for same day pick up - allow for a 2 hour lead time (window) on will call orders. We do not accept payments at this warehouse. Sorry, no COD orders.
Freight: F.O.B. Conde Systems, Inc, unless otherwise noted. Shipping and handling charges will be added to your invoice. Drop shipments or special order of non-stock items may incur additional freight charges.
Return Goods Authorization: Merchandise will not be accepted without authorization from your account manager. Notify our customer service department with an itemized list of products, invoice number and reason for the return. Acceptable returned goods will be subject to a restocking charge. No return authorization or credit will be granted after 30 days of invoice date, or for returned material that is not in resalable condition. Special order non-stock items, custom fabricated items, or custom imprinted items cannot be returned. Sublimation Inks, once opened, are not returnable.
Once a printer is removed from its packaging and inks or drums are installed or activated, it is no longer eligible for return.
If a product arrives DOA (dead on arrival), or if any product or part is defective, that product's warranty applies as specified by its manufacturer. Condé will assist the customer in contacting the manufacturer for service or exchange. Year 2000 Policy Products purchase form Condé carry the applicable manufacturer's warranty (if any), which warranty may (or may not) address "Year 2000" compliance issues. Condé's standard sales and return policies apply to all purchases. Condé HEREBY DISCLAIMS ALL OTHER WARRANTIES; EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARISING OUT OF THE USE OF, OR INABILITY TO USE THE PRODUCT. To determine whether a particular manufacturer warrants its product with respect to "Year 2000" compliance, please check with Condé or with the product manufacturer.
Warranty: "Conde Systems' warranty is limited to replacement of product only, and such warranty does not extend to the costs of any repeat labor or incidental costs." Except as set forth above, Seller makes no other warranties concerning the products whatsoever. Seller disclaims and excludes all other express warranties and all implied warranties, including without limitation the implied warranties of merchantability and fitness for a particular purpose concerning the products. In no event will Seller's liability exceed the paid purchase price of the products. Buyer agrees that in no event shall seller be liable for any incidental or consequential damages.
Shipping: Shipments are via Parcel Service, and Motor Truck. All orders will be shipped by the lowest cost surface transportation, usually UPS if weight is permissible (unless other arrangements have been approved). Whenever possible, stock orders are shipped within 24 hours after they are received.
You may have noticed that "Conde Saver" is one of several options you can choose for shipping your order. We use multiple carriers on a regular basis: UPS, FedEx, and USPS. Each of them offers a variety of services and options and it would be impossible to list all of the choices.
We look at all the factors involved- the value of the order, where it's going, how it will be packed- and then we select the best mode in terms of economy, delivery time, and the risk of loss or damage.
Conde Saver will usually be the least expensive method and delivery time will usually range from 3-4 business days.
Free Shipping promotions are to the 48 contiguous United States. The term contiguous United States refers to the 48 U.S. states located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.